Answers
Frequently asked questions
The questions people actually send us, answered without hedging. If yours is not here, email us and it probably ends up on this page.
Still not answered?
Email the address in the footer. A person reads it, usually the same person who would have written the answer on this page, and you will hear back within about one business day.
Questions
How does the AI design step work?
You describe the shirt in your own words, pick a style, a garment color and a placement, and the generator produces artwork built for that combination. You edit the description and generate again until it is right.
Does it cost anything to generate a design?
No. Generating costs you nothing. You pay when you order physical shirts.
How many times can I regenerate?
As many rounds as it takes to get it right in a normal session. There is a rate limit to stop automated abuse, so if you are generating extremely fast you may be asked to wait a moment.
Why does the design tool ask me to prove I am human?
Because generating an image costs real money and an unprotected generation endpoint gets drained by bots within days. The check is a Cloudflare Turnstile widget and for almost everybody it is invisible.
Who owns the design?
You are free to use the design we produce for you on the shirts you order from us, and we do not resell your design to somebody else. Whether AI-generated artwork attracts copyright at all is genuinely unsettled law, so we will not tell you that you hold rights nobody can currently confirm. See the terms page for the exact wording.
Can I upload my own artwork or a photo?
Not in the current version. The design is generated from your description. If you have existing artwork that must be printed, email us and we will tell you whether we can work from it.
What sizes do you offer?
Adult sizes across the full range, plus youth and toddler sizes in the same order. Ask for the top of the adult range explicitly when you open a size collection and it will be there.
How do group orders work?
One design, a size-collection link you send to the group, one closing date, one invoice, one run printed together. The group orders page walks through it properly.
How long does an order take?
Production time and carrier transit time are two separate clocks and neither is a number we are willing to invent before we have measured it. Tell us your event date and we will tell you honestly whether it works.
What if a shirt arrives misprinted or damaged?
Email us with a photo within the window described on the shipping and returns page and we will put it right. A print defect is our problem, not yours.
What if I ordered the wrong size?
Custom-printed garments are made for your order specifically, which limits what can be done with a size change. Email us and we will tell you your options rather than pointing you at a policy page.
Can I reorder later and have it match?
Yes. Your print-ready file stays attached to the order and a rerun prints from the same file.
How do I pay?
Card through Stripe at checkout. For an organization that needs a single invoice, email us and we will arrange it.
Do you ship outside the United States?
Ask before you order. Email us with the destination and we will tell you what is actually possible rather than letting you find out at checkout.
Will you tell me if my design is a bad idea?
Yes, if you ask for a review before a group run. Type too small to read at distance, fine linework that will fill in on a dark garment, a size run that leaves somebody out. It is free and it is the most useful thing we do.