Policies
Shipping and returns
Custom-printed garments do not work like off-the-shelf clothing, and pretending otherwise is how customers get surprised. Here is exactly how we handle it.
The three clocks
An order has three separate timelines and only two of them are ours.
- Your time: choosing a design and, for a group order, collecting sizes. This is usually the longest one and it is entirely within your control.
- Production time: the garments being printed, checked, and packed after your order is confirmed.
- Transit time: a carrier moving a box. This belongs to the carrier, not to us, and no seller can promise it.
We are not publishing production or transit figures until we have measured our own. Tell us the date you need shirts by and you will get a straight answer about whether it is comfortable, tight, or not achievable.
If something is wrong with what arrives
A misprint, a damaged garment, the wrong item, or a shirt that does not match the rest of the run is our problem. Email us within fourteen days of delivery with a photograph and your order number and we will replace it or refund it. You do not have to argue for it.
A photograph matters because it lets the printer identify what went wrong at their end, which is how the same thing stops happening to the next order.
Sizes and change of mind
Custom-printed garments are produced for your order specifically. There is no stock they can go back into, which is why blanket returns on custom apparel are rare across the whole industry, including here.
That is not the same as no help. Email us. If the order has not entered production we can usually change it. If it has, we will tell you what your options are and what each one costs, in plain terms, instead of pointing you at a policy paragraph.
Cancellations
Before production starts, a cancellation is straightforward: email us and we will cancel and refund. Once printing has begun, garments have been consumed and that is the point at which cancellation stops being free. We will always tell you which side of that line your order is on before you commit.
Where we ship
Within the United States as standard. For anywhere else, ask before you order rather than after. Email us with the destination and we will tell you what is actually possible, including any customs consequences you should know about.
Questions
How long will my order take?
Production and transit times are not published because they are not measured yet, and we will not invent a figure. Tell us your event date and you will get an honest answer about whether it works.
A shirt arrived misprinted. What do I do?
Email us within fourteen days of delivery with a photograph and your order number. We will replace or refund it.
Can I return a shirt because it does not fit?
Custom-printed garments cannot go back into stock, so there is no blanket size return. Email us anyway and we will tell you your real options.
Can I cancel after ordering?
Before production begins, yes, and we will refund you. Once printing has started, garments have been used, and we will explain exactly where your order stands.
Do you ship internationally?
Ask first. Email us the destination and we will tell you whether it is possible for your order before you place it.